Australian Charities and Not-for-profits Commission Advice Services Officer

Australian Charities and Not-for-profits Commission (ACNC) – Melbourne VIC

We are seeking a motivated and client-focussed Advice Services Officer to join our Advice Services team.

As an Advice Services Officer at the Australian Charities and Not-for-profits Commission, you will provide customer service in a multi-channel environment and perform a range of analytical and problem-solving activities. You’ll support charities to meet their obligations, help the public to better understand the charitable sector and record concerns from the public. You’ll be responsible for responding to a wide variety of enquiries about ACNC legislation while applying ACNC policies and procedures.

You will undertake administrative and operational tasks focused on improving the data integrity of the ACNC Charity Register and increase charities’ timely submissions of annual reports. You’ll continuously develop your skills in the not-for-profit sector, interpreting legislation, and delivering high level customer service.

The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity, makes ethical decisions and embodies our cultural traits and APS values.

We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

- provides personalised customer service and technical IT troubleshooting support to customers
- applies sound judgement and knowledge in interpreting and communicating legislation, policies and procedures in plain language to a range of customers including charities and their representatives
- uses various communication channels, including phones,



live chat and emails to effectively respond to customer enquiries
- has high-level attention to detail to process forms submitted by charities and to undertake data integrity work including reviewing, analysing and entering data
- contribute to ACNC strategic goals work in a team environment while effectively managing your own competing priorities.

The key duties of the position include:

We are seeking a motivated and client-focussed Advice Services Officer to join our Advice Services team.

As an Advice Services Officer at the Australian Charities and Not-for-profits Commission, you will provide customer service in a multi-channel environment and perform a range of analytical and problem-solving activities. You’ll support charities to meet their obligations, help the public to better understand the charitable sector and record concerns from the public. You’ll be responsible for responding to a wide variety of enquiries about ACNC legislation while applying ACNC policies and procedures.

You will undertake administrative and operational tasks focused on improving the data integrity of the ACNC Charity Register and increase charities’ timely submissions of annual reports. You’ll continuously develop your skills in the not-for-profit sector, interpreting legislation, and delivering high level customer service.

The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity,



makes ethical decisions and embodies our cultural traits and APS values.

We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

Our ideal candidate

- provides personalised customer service and technical IT troubleshooting support to customers
- applies sound judgement and knowledge in interpreting and communicating legislation, policies and procedures in plain language to a range of customers including charities and their representatives
- uses various communication channels, including phones, live chat and emails to effectively respond to customer enquiries
- has high-level attention to detail to process forms submitted by charities and to undertake data integrity work including reviewing, analysing and entering data
- contribute to ACNC strategic goals work in a team workplace while effectively managing your own competing priorities.

Getting to know the Australian Charities and Not-for-profits Commission (ACNC)

We determine whether an organisation meets the legal definition of charity and we work to ensure charities understand and meet theirobligations by providing guidance and support.Located in Melbourne CBD, we are proud to have a diverse workforce that understands our vision and purpose and is made up of people who are committed to achieving our Corporate Priorities.We work hard to attract and retain talented staff. We promote a people centred culture that models our values and understands our vision and purpose.You may be required to undergo integrity checks during the course of your engagement with the ACNC.Find out more information about us on our website

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📌 Australian Charities and Not-for-profits Commission Advice Services Officer (Melbourne)
🏢 Australian Charities and Not-for-profits Commission (ACNC)
📍 Melbourne