Job Description

Job Description: Worker's Compensation Team Leader Why join DXC Technology DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. The Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. This role focuses on day-to-day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork. Whilst this role will see you supporting WA, SA and NT, due to in person attendance at the tribunal, the successful candidate must be physically located in South Australia.

Key responsibilities: n

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- People Management Lead and manage a claims team across WA, SA and NT, ensuring high performance and continuous development. Coach and mentor team members to improve skills, knowledge, and claim outcomes. Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.
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- Claims Management Understand all self-insurance and business requirements for effective case management within the Woolworths account. Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements. Oversee the end-to-end processing of workers' compensation claims, ensuring compliance with regulations and company policies. Occasional attendance at SAET may be required.
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- Customer Service Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service. Foster a customer-focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.



Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, skilled, and consistent communication.
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- Risk and Compliance Work with our audit and compliance team to ensure strict adherence to all applicable workers' compensation legislation, self-insurance requirements, and organisational policies. Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team. Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.
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- Teamwork & Coaching Manage a largely remote team, contributing to a positive, supportive environment that fosters open communication, shared learning, and collective accountability. Share expertise by providing training and coaching, ensuring the team stay up to date with current laws, best practices in claims management, customer service, and compliance. Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.
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The skills you'll bring n

Experience Demonstrated experience leading teams within self-insured workers' compensation schemes or similar environments. We would consider this as people currently in team leader roles, or those who have acted in this capacity, or an aspiration to work towards this. Technical experience in SA - attendance at SAET/Tribunal, experience with seriously injured and WPI matters. Proven expertise in managing workers' compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies. Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing. Experience thriving in a challenging and energetic role that requires adaptability to evolving regulatory and operational changes.

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Skills Excellent problem-solving, negotiation, and decision-making abilities.



Ability to adapt quickly and effectively to change in a complex, quick-paced environment. Proven conflict resolution and communication skills, both written and verbal. Proficiency with claims management IT systems and relevant applications.

Our culture and benefits n

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- Extensive resources to support your onboarding and continual development including DXC University.
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- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
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- More time to do the things you love with flexible leave options, including purchased leave.
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- Take time to give back with charitable and emergency services volunteer days.
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- Well-being matters to us and our Employee Assistance Program is there to support you and your family.
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- Novated leasing, discounted health insurance, paid parental leave and many other discounts.
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We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

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We're committed to fostering an inclusive environment where everyone can thrive. At DXC Technology we believe strong connections and community are key to our success.

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

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Learn more on dxc.com.

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📌 Worker's Compensation Team Leader SA/NT/WA (Adelaide)
🏢 DXC Technology
📍 Adelaide