Customer Manager Petrol & Convenience (P&C;)

The Magnum Ice Cream Company – Sydney CBD NSW

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Therole

The Customer Manager P&Cis; responsible fordriving profitable growth across a portfolio ofPetrol & Convenience customers, growing the ice creamcategoryand strengthening Streets position within the channel. The Customer manager will be the primary commercial contact for their customers, responsible fordeveloping strong customer relationships,buildingand executing Joint Business Plans, andidentifyingopportunities to grow turnover,profitability, market share,distributionand execution.Working closely with internal partners across Category, Marketing, Field Sales, Supplychainand Distribution.

Reporting to the Head of P&C; and forming part of the Out of Home team, the customer manager will be accountable for KPIs includingturnover profitability, trade investment, market share, forecast accuracy,distributionand execution.

The roleownsthe overall businessrelationshipbetween Streets and itscustomer, from customer strategy andcommercialnegotiations through to NPD activation, availability and in storeexecution.

Whatyou'llberesponsiblefor

Customer Relationship Management for category Business Growth

Manage the overall Relationship betweenthe business and theCustomer by landing and negotiating Trading Terms leading to annual Joint Business Plans development and execution.

Drive Ice Cream Categorygrowth and market share ahead of competitors across assigned P&C; customers.





Be Accountable foraccurateforecasting and delivery of commercial targetsincluding GSV, Turnover, Gross Profit and Trade Investment.

Lead and win range and space reviews across their accounts working in collaboration withthe category manager.

Effectively manage Trade Investment to drive profitable category and customer growth.

Develop strong relationships with both internal (e.g.Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g.Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).

Lead NPDsellin and execution with customers, driving speed to market and maximizing distribution from launch.

Availability, Distribution & Execution

Drive Distribution & OSA by coordinating with Distribution, Supply Chain and Category partners to ensure order processing, shipment and delivery based on agreed DIFOT & Planograms (POG)

Monitor inventory levels and work closely with customers to forecast demand andoptimizeorder quantities.

Proactively communicate any potential delays or changes in order status to customers, providing alternative solutions when necessary.

Brand Visibility & Execution

Developing and owning in-store activation in P&C; Accounts (with Field Sales Team partners)

Developing (with Category partners), executing, and delivering a price and promotional plan with their individual P&C; Accounts.

Learn, Develop, and manage Promotional Plans using the Internal tools provided (TPM, High Radius)

Day to dayadministration and evaluation of product portfolioe.g.Promotional Evaluation, Distribution, Forecast changes etc.

Developing, agreeing, and landing tactical Gap Filling Sales initiatives whereappropriate.

Customer Service System

Work withCustomerService Team to ensure customer service levels are adhered to & resolution of issues are managedtimelyand efficiently.

Proactively seek feedback from customers to ensure satisfaction andidentifyareas for improvement.

Ability to manage payment terms discussions with customers for cash management.

We'relooking for someone who

Has experience incustomer management, account management,



or a similar customer-facing role.and canoperateconfidentlywithin the food or consumer goods industry.

Brings strong skills in:

FMCG account management, ideally with customer-facing experience in food, consumergoodsor P&C; channels.

Clear communication and relationship-building with customers, internalteamsand cross-functional partners.

Strong problem-solving,organisationand attention to detail across multiple customer accounts and priorities.

Confidence using data, CRMtoolsand market/category insights toidentifyopportunities and support customer growth.

Thinks end-to-end and takes ownerships for results

Is comfortable working in a quick-moving, evolvingorganisation

Values collaboration,clarityand low-ego ways of working

Whatyou'llget

Alongside meaningful work and strong development, we offer a reward package that typically includes

Market-competitive pay and performance related rewards

Flexible ways of working

Support for health,wellbeingand life outside of work

Time off to rest and recharge

Ongoing learning and development opportunities

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and development as the business grows

Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

#J-18808-Ljbffr

📌 Customer Manager Petrol & Convenience (P&C) (Sydney)
🏢 Magnum Ice Cream
📍 Sydney