$120,000 – $125,000 + Super | Greenacre, NSW

Full-Time | Monday to Friday | Office-Based | 7:30am – 4:00pm

Lead. Develop. Improve. Deliver.

An exciting opportunity is available for an experienced Service Manager to join a well-established, Australian-owned technical services business based in Sydney.

The organisation is a recognised specialist in the design, integration, installation and servicing of sophisticated audio visual, professional audio, performance lighting, communications and control systems .

Working across a diverse range of environments including major sporting venues, theatres, schools, corporate organisations, public sector clients and large-scale facilities, the business is known for delivering complex, high-quality technical solutions and ongoing service support.

This is a key leadership position responsible for driving the performance of the service function, leading a highly skilled technical team and ensuring clients receive exceptional service and support.

For You:

- This role offers a stable Monday-to-Friday working environment, with standard hours of 7:30am to 4:00pm , and is fully office-based in Greenacre .
- Salary: $120,000 – $125,000 + Expenses, Allowances and Superannuation , dependent on experience.
- Leading the Service Team for a True National Leader in their field
- Working with some of the industries biggest clients Nationally!

About the Role

As Service Manager , you will take ownership of the day-to-day service operation, overseeing a team of technicians and service personnel while ensuring maintenance, repairs, defect rectification and support services are delivered efficiently, safely and profitably.

You will play a pivotal role in workforce planning, scheduling, resource allocation, financial management, customer relationships and continuous improvement.

This is an excellent opportunity for a technically minded service leader who combines strong people leadership with commercial acumen and operational discipline .

Key Responsibilities

- Lead and manage the service department, including technicians, administration staff and contractors.




- Oversee the end-to-end delivery of service and maintenance activities.
- Manage technician scheduling, resource allocation and workforce utilisation.
- Ensure service projects are delivered on time, within budget and to required quality standards.
- Oversee service workflows from scheduling through to completion, invoicing and post-service review.
- Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
- Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
- Identify opportunities to secure current maintenance and service agreements and grow recurring revenue.
- Monitor service budgets, costs, forecasting, margins and profitability.
- Oversee service-related procurement and invoicing.
- Prepare monthly operational and financial reports for senior management.
- Implement effective quality, risk, compliance and operational processes.
- Drive continuous improvement initiatives across the service function.
- Work closely with project delivery, commercial, purchasing and HR teams.
- Coach, mentor and develop a high-performing technical service team.
- Establish clear performance expectations and foster a collaborative, accountable culture
- Provide strategic input into the future growth and development of the service department.

About You

You will be an experienced Service Manager, Operations Manager or senior technical services leader with a proven background managing teams and complex service operations.

Ideally, you will bring experience within the audio visual, professional audio, broadcast, theatre, entertainment technology,



control systems or related technical services industry .

You Will Have:

- Minimum5 years' proven service management experience .
- Demonstrated experience leading and developing highly skilled technical teams.
- Strong commercial and financial understanding, including costing, estimating, margins and budgets.
- Experience managing service contracts, maintenance programs, defects and warranty obligations.
- Strong operational planning, scheduling and resource management capabilities.
- Proven ability to develop and implement operational improvements.
- Excellent organisational and prioritisation skills.
- Strong written and verbal communication skills.Confidence working with senior management, clients and external stakeholders.
- The ability to lead, coach and motivate technical teams.
- A proactive, solutions-focused approach to operational challenges.
- Sound knowledge of Microsoft Office, particularly Word, Excel and Outlook.
- An understanding of the audio visual and/or theatre industry.

A degree in Business, Operations Management or a related discipline will be highly regarded, as will relevant trade qualifications and technical experience in the AV/technical services sector.

Qualifications & Requirements

You will need to hold, or be eligible to obtain:

- Current NSW Driver Licence – manual licence desirable.
- NSW Working with Children Check.
- Satisfactory Police Check.
- Australian working rights.
- WHS Construction Induction Card.
- Relevant tertiary, trade or industry qualifications.

Why Join?

This is an opportunity to step into a genuinely influential leadership role within an established and nationally respected Australian technical services business.

You will have the opportunity to shape the service function, develop a talented team, improve operational performance and contribute directly to business growth.

If you are an experienced service leader who enjoys combining people, technical operations, customer relationships and commercial performance , we would love to hear from you.

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📌 Service Manager – AV & Technical Services - Up to $125k + Super (Sydney)
🏢 Fuse Recruitment
📍 Sydney