Rinnai Australia Pty Ltd is seeking a Customer Relations Case Manager - Dispute Resolution to join our Customer Experience team in Melbourne. You will own investigations into complex customer complaints and escalations, applying ACL, policy and business objectives to deliver fair and defensible outcomes.
You will collaborate with internal teams and external providers to gather evidence, manage reimbursements, and ensure timely, high-quality case records that support decision making.
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📌 Dispute Resolution Case Manager – Customer Experience (Melbourne)
🏢 Rinnai Australia
📍 Melbourne
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