Pepper Money is seeking a Workforce Planning Analyst to support the effective operation of our contact centre. You will deliver accurate forecasting, scheduling, real-time management and reporting to help drive customer outcomes and operational efficiency.
Collaborating with stakeholders to reflect campaigns, product launches and regulatory changes, you will design agent schedules that balance business needs with staff wellbeing, while identifying opportunities for continuous improvement.
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📌 Strategic Workforce Planner – Forecasting & Real-Time Ops (Sydney)
🏢 Pepper Group
📍 Sydney
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