Company Overview

Revinate is a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability.

Our products and our people combine to give hoteliers the superpowers they need to crush their goals. With Revinate, hoteliers shift share away from OTAs and drive tangible results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational advantage.

Hoteliers gain critical intelligence – guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to drive conversions across email, voice, messaging, and digital channels.

Revinate's direct booking platform and omnichannel communication technology powers 1.1 billion Rich Guest Profiles across 12,500+ hotels to drive over $24 billion in direct revenue.

Be a superhero. Join the mission. Transform the industry.

Get Revinate. Get superpowers.

Role Overview

The Revinate Account Manager leads post-sales strategy to build scalable, repeatable processes that drive continuous value for our customers. As the sole Account Manager based in Australia, you will serve as the strategic lead and primary face of Revinate for the entire Oceania market. The ideal candidate brings a strong background in understanding complex systems, software integrations, and technical architectures, combined with proven client-facing success. In this highly autonomous role, you will drive product adoption, protect revenue retention, and identify growth opportunities within assigned accounts across the region, thriving in a quick-paced, tech-forward environment through a high velocity blend of virtual and on‑site engagement.

Goals

Client Success: All clients across the Oceania region must be DELIGHTED with Revinate and our service, not just satisfied.

Client Management: As the sole regional AM, you are the definitive single point of contact for local clients, orchestrating support from global groups like training and Client Solutions.

Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts throughout the Oceania region.

Product Support: Understand the unique requirements and use cases of Oceania-based customers.



Prioritize them for review with the global Product team to ensure regional needs are championed.

What You’ll Do

- Superuser of all Revinate products, know it all inside out.
- Provide coaching and education to improve adoption of the Revinate products by every customer in the region.
- Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
- Deliver best practices to customers to help improve their overall customer success and the value that Revinate brings.
- Building relationships beyond the day to day customer contact to ensure engagement across the organization. You will also navigate time zones effectively to connect with global reporting lines.
- Transparently report and track customers through the loyalty touchpoint process.
- Bring intelligent product feedback and recommendations from Oceania customers back to the Revinate Product team.
- Renewals – manage renewals with existing customers across Oceania, coordinating closely with Sales.
- Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.

What You’ll Bring

- Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
- Strong technical knowledge, and negotiation skills.
- Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.
- Must be a highly self‑motivated self‑starter; as the sole regional representative, very little supervision is required and autonomous execution is critical.
- Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
- 2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model.
- Hospitality experience is a plus.
- 25% travel may be required across Australia, Singapore and the broader Oceania region.





Interview Process

- Recruiter Screen – 20 minutes via Phone
- Hiring Manager Interview – 30 minutes via Google Meet
- (2) Peer Interviews with Team Members – 30 minutes via Google Meet
- Final Interview with Team Executive – 30 minutes via Google Meet

Remote Workforce & Location

Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.

Candidates must be located in the city listed in the job application. Thank you!

Core Values

- One Revinate - United & Strong, on a single mission together
- Built on Trust - It’s the foundation of everything we do
- Expect Amazing - We think, dream & deliver big
- Customer Love -- When the customer wins, we win
- Make it Simpler -- Apply it to everything we do
- Hungerness -- Feel it, follow it, be relentless about our success
- Grounded in Gratitude - We’re glad to be here & make the most of every day

Equal Employment Opportunity

Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Accommodation & Privacy

If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to (emailprotected).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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📌 Account Manager - Oceania (Bunbury)
🏢 Revinate
📍 Bunbury