Job Description

Avcair is seeking a reliable, customer-focused team player to join our ground services team in a casual position, with the potential for full-time employment for the right candidate .

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Our strength lies in our people. We value individuals who take initiative, support their teammates and take pride in delivering exceptional service.

About the role n

This hands-on role combines Fixed Base Operator (FBO) ground handling with day-to-day operations support. You will help ensure aircraft, passengers and crew receive secure, efficient and professional service, supporting flights ranging from private VIP charters to aeromedical retrievals.

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Your duties will include:

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Providing ramp and ground handling services, including aircraft marshalling, baggage loading and unloading, and assisting with aircraft positioning and towing as trained and authorised.

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Welcoming passengers and crew, assisting with arrivals and departures, and coordinating ground transport, catering and other service requests.

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Preparing passenger and crew facilities, maintaining presentation standards, and keeping ramp and work areas clean, safe and ready for use.

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Coordinating aircraft servicing requirements, including refuelling requests, with approved providers.

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Supporting daily flight operations, including monitoring schedules, coordinating aircraft turnarounds and communicating with crew, clients and service providers.

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Assisting with charter enquiries and quotes, flight planning and operational documentation under the direction of the operations team.

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Managing phone calls, emails, bookings,



records and general administrative tasks.

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Following airside safety and security procedures, completing relevant checks and promptly reporting hazards or incidents.

Hours and availability n

This is a casual role, with shifts rostered according to operational requirements across a 24/7 operation, including weekends and public holidays. Applicants must be comfortable with variable hours and early morning, evening and overnight shifts.

What we’re looking for n

Preference will be given to local candidates with aviation, FBO or ramp handling experience and a current, valid Aviation Security Identification Card (ASIC)

You must: n

Hold a current, valid driver’s licence, be able to drive and have reliable transport to attend rostered shifts.

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Have the legal right to work in Australia.

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Hold a valid ASIC or be eligible and willing to obtain one before undertaking duties that require it.

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Communicate clearly and professionally with passengers, crew, colleagues and service providers.

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Be dependable, safety-conscious and comfortable balancing practical ramp duties with office and operations support.

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Be able to safely carry out the physical requirements of the role, including baggage handling and outdoor work.

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Take initiative while working effectively as part of a team.

Why join Avcair? n

At Avcair, Aviation. Excellence. is more than a motto. You will join a team committed to professional service, gain exposure to a diverse range of aviation operations and have the opportunity to grow with the business.

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📌 Avcair Services Agent - Ramp & Operations (Brisbane)
🏢 Avcair
📍 Brisbane