Mews is seeking a customer-facing support specialist to own cases from first contact to resolution across chat, email and phone. You will work with a fast-moving team to troubleshoot issues in a multi-system setting and ensure smooth guest experiences on the Mews platform.
You will thrive in a high-volume, queue-based setup with measurable targets, using AI thoughtfully to streamline investigations and knowledge sharing.
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📌 AI-Driven Hotel Support Analyst (Rockhampton)
🏢 MEWS
📍 Rockhampton
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