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Reservation Support Agent – Remote

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Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing skilled customer service.

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information,



and committed to providing professional customer service.

Key Responsibilities

- Respond to reservation inquiries
- Research available options
- Gather customer preferences and information
- Assist with coordinating reservations
- Review reservation details for accuracy
- Provide confirmations and relevant information
- Assist with modifications and updates
- Communicate with providers when necessary
- Maintain organized reservation records
- Follow up regarding outstanding details
- Provide qualified customer assistance

Qualifications

- Robust customer-service skills
- Excellent attention to detail
- Good written and verbal communication
- Strong organization
- Basic computer proficiency
- Comfortable researching online
- Ability to learn reservation systems
- Dependable and self-motivated
- Strong time-management skills
- Previous reservation experience is helpful but not required

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📌 Employment Pathways Broker: Partnerships & Reintegration (Melbourne)
🏢 Department Of Justice And Community Safety Vic
📍 Melbourne