What Liquor Store Team Member Engaging Customer Focused jobs in Yamba

Client Support & Program Coordination (Flexible Remote Role)

About the Role

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work independently within a structured environment.

You may already have valuable professional and life experience behind you — and still be looking for a role that offers greater flexibility, meaningful involvement, and alignment with your current lifestyle and priorities.

This role is best suited to individuals who bring previous professional, administrative, customer-facing, or coordination experience and who are confident managing responsibilities independently within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

What You’ll Be Doing

- Supporting communication and coordination activities within a structured online program environment
- Following guided systems and step-by-step processes
- Managing communication and follow-up activities
- Using simple digital tools to stay organised and consistent
- Participating in ongoing professional development and training

Who This Role Suits

- You value flexibility while also appreciating structure and clear direction
- You are self-motivated and comfortable working independently
- You are organised and able to manage your own schedule effectively
- You are comfortable using online communication tools in a professional environment
- You are open to ongoing learning and professional growth
- You bring previous work or life experience that supports confident communication and organisation

Additional Information

- Remote-based role (Australia or New Zealand preferred)
- Flexible scheduling within a structured framework
- Results-oriented compensation structure
- Ongoing onboarding, training,



and professional support

Important to Note

- This role operates within a flexible, independent working structure
- This role is not suited to individuals seeking short-term contract or project-based work
- The position follows established systems, processes, and support frameworks
- This role is better suited to individuals with previous professional or business experience

Next Step

If this style of flexible, structured role aligns with what you’re looking for, we welcome your application to learn more.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company.



Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

- Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
- Provide customers with status reports on shipments, and help to package and ship products as needed.
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
- Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
- Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

- High school certificate or equivalent
- Ability to comfortably sit for long periods of time
- Good Computer and Typing Skills
- Comfortable desk and valuable Internet connection
- Strong interpersonal skills

Preferred

- Ability to resolve conflict and de-escalate tense situations

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📌 Liquor Store Team Member — Engaging, Customer-Focused (Yamba)
🏢 Endeavour Group
📍 Yamba