Job Description

About Us

Enwise Electrical & Refrigeration is currently seeking a Refrigeration Service Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating service work and supporting team members across multiple locations. The ideal candidate will have strong organisational skills, excellent communication abilities, and a proactive approach to ensuring seamless service delivery.

Enwise Values

Our values of Teamwork , Trust , Customer Focus , Technical Integrity, and Boldness guide everything we do — from supporting our team to delivering outstanding service to our clients.

Key Responsibilities

- Schedule service work using Simpro
- Process customer purchase orders
- Coordinate travel arrangements for service technicians
- Collate job documentation, including technician reports and timesheets
- Manage invoicing and support the collections process
- Handle site access administration, including client questionnaires, assessment forms, and portal management
- Arrange service technician site inductions
- Provide timely support to technicians and customers by troubleshooting scheduling or logistical challenges
- Work closely with managers,



supervisors, technicians, and the operations manager to ensure efficient service delivery

Qualifications and Experience

- Positive attitude, energy, and flexibility towards business growth and change
- Strong interpersonal skills with the ability to effectively communicate with internal and external stakeholders
- Competent, responsible, and solution-oriented mindset
- Commitment to compliance with contractual obligations and safe work practices
- Proficient in Microsoft Office applications such as Word and Excel
- 3 – 5 years of administration experience preferred, ideally with exposure to the mining industry
- Must have the right to live and work in Australia
- A valid Police Check (or willingness to obtain one)

What We Offer

- Competitive salary (negotiable based on experience)
- Company Phone and laptop
- Opportunities for professional growth and development
- Supportive team workplace with a focus on maintaining a positive workplace culture
- Role based in Emerald or Rockhampton , with opportunities to travel between both locations

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📌 Refrigeration Service Coordinator (Rockhampton Regional)
🏢 Enwise Electrical Pty
📍 Rockhampton Regional