This is a dynamic, hands-on role combining customer service, sales, and operational coordination within the airline cargo industry. You will play a key role in supporting the commercial function while ensuring seamless day-to-day service delivery to customers and airline principle.

Key responsibilities

Provide day-to-day customer service support to freight forwarders and key clients

Support the sales team with quotations, rate checks, and booking coordination

Process bookings and ensure all documentation is completed accurately and on time

Act as a key liaison between customers, airline partners, and ground handling agents (GHA)

Monitor shipments and proactively manage service issues & exceptions

Maintain strong client relationships to support retention and business growth

Assist in identifying opportunities to support revenue and volume growth

Ensure all systems, reports, and communications are updated accurately

About you

Experience in customer service, sales support, or logistics (2–4 years preferred)

Experience in air cargo, freight forwarding, or airline environment is highly regarded

Solid communication and stakeholder management skills

High attention to detail and ability to work under pressure

Ability to work in a fast-paced,



time-sensitive environment

Full working rights in Australia

Passionate about aviation, logistics, or international trade

Customer-focused with a strong sense of ownership and accountability

Positive, proactive, and solution-oriented

About us

MCH Aviation Holding Australia is a leading air cargo solutions provider and General Sales Agent (GSA), representing multiple international airlines across Australia and global markets. We work closely with freight forwarders, airline partners, and ground handling agents to deliver efficient, reliable, and commercially driven cargo solutions.

Opportunity to build a long-term career in the global airline cargo industry

Exposure to leading an international cargo airline and global markets

Supportive team environment with hands-on training and mentorship

Overseas training and development opportunities (subject to performance and business requirements)

Career progression into sales, key account management, or operations leadership

Industry networking and professional development opportunities

Yearly Performance bonus (Subject to Performance Review)

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📌 Airline Cargo Sales & Customer Service Executive (Melbourne)
🏢 Mch Aviation Holding Australia
📍 Melbourne