Our mission is to improve and develop people's lives through quality vocational education. We aim to empower people by helping them find their dream job to realise their career aspirations. It is this passion which sets us apart and makes us a leading education provider.

As a passionateperson, who can deliver a “Breath of Fresh Air” in service and sales by deliveringamazing interactions and engagements,you’ll also bring the following skills and experience:

Phone-based customer service experience (Contact Centre experience will be highly regarded)

Genuine commitment to delivering exceptional outcomes for students.

Strong systems experience and an ability to follow processesincluding data entry and use of a CRM system.

High attention to detail with a commitment to adherence to company policies and procedures.

Must be able to maintain a high volume of outbound/ inboundcalls and achieveKPI's andtargets.

Highly developed verbal,



telephone and written communication skills and the ability to liaise and consult with both studentsand campus team memberswith a solid customer service focus.

Ability to prioritise, multi-task, share team responsibilities to maintain maximum monitoring level of prompt, and courteous customer service and effectively achieve deadlines.

To be successful you will need to:

Results-driven and ambitious

Passionate about your role

Willing to learn new skills

Why IST:

Free access to our Employee Assistance Program (EAP)

Full product and systems training and continued professional development

A friendly and motivated team environment

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?

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📌 Telephone Enrolment Consultant (Perth)
🏢 Industry Skills Training
📍 Perth