Work Type: Full-Time, Permanent Arrangement: Onsite 5 days a week

About Our Client

We are proudly partnering with a dynamic organisation operating across Australia and internationally. They are seeking a highly organised and proactive Project and Service Support Officer to join their team at the Mulgrave site. This role is vital to the seamless delivery of backend operations, directly supporting service delivery, project execution, and customer satisfaction.

About the Role

Reporting to the Project Service Support Team Leader, you, along with your team, will act as the operational backbone for multiple business divisions.. You will manage a diverse range of administrative tasks—from job creation and claims processing to customer coordination—while working closely with department heads, engineers, and the sales team.

Key Responsibilities

Service & Project Support: Monitor, respond to, and appropriately direct incoming internal and external communications, raise preventative maintenance and reactive service calls, and maintain projects, variations, and claims in collaboration with internal stakeholders.

Invoicing & Claims: Issue service and project invoices promptly, post invoices to customer portals, update the Pronto ERP system, and follow up on submission errors.

Contract Administration: Ensure service contracts are maintained, renewed, and have the correct documentation attached, while managing monthly purchase orders.

Scheduling & Coordination:



Schedule and coordinate technicians and service calls to ensure timely and productive project delivery and resource allocation.

Customer Engagement: Liaise with internal stakeholders to respondeffectively to customer queries, resolve issues and nurturerobust professional relationships.

Team Collaboration & Cross-Training: Provide overflow administrative support and cross-train in other functions, including accounts payable, accounts receivable, and stock control.

Compliance: Maintain accurate records, support document version control, and adhere to company OH&S;, Cyber Security, and IMS procedures.

About You

To be successful in this role, you will possess:

Strong written and oral communication skills with the ability to convey accurate information to key stakeholders.

Excellent time management and organisational skills to handle multiple workflows and meet key performance indicators.

A collaborative mindset, with a willingness to share ideas, adapt to changing environments, and go above and beyond for the team.

The utmost professionalism and ability to maintain strict confidentiality regarding sensitive information.

What’s on Offer

A permanent, stable role based fully on-site in Mulgrave to keep you connected with the team culture and operations.

All necessary tools provided, including a company notebook computer and mobile phone.

A supportive environment that encourages continuous improvement and multi-skilling across different business areas.

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📌 Project and Service Support Officer (Melbourne)
🏢 Prospex Recruiting
📍 Melbourne