Customer Service Agent

Job Description

Based on North Terrace in the Adelaide CBD, the Money Management Group is an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK. In addition to our desktop prouduct, Cashflow Manager, our current cloud solution “okke” is at an exciting and critical stage of development with this role playing a key part in its growth. Our passion is to fuel the growth of tomorrow’s organisations with simple, easy-to-use solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities:

- Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
- Resolve customer complaints and issues by providing appropriate solutions and alternatives
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer needs are met
- Identify and elevate priority issues to the appropriate team members
- Continuously improve customer service skills and knowledge of products or services

Qualifications:

- Excellent communication and interpersonal skills




- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills
- Proficient in Microsoft Office and other relevant software
- Ability to work in a fast-paced environment
- Real career growth, training and development opportunities await you
- Customer-focused role helping customers find the right hire solutions

- Join a supportive team at our Regency Park location
- $74,520 + super+ profit share bonus + weekend allowance

About the role
We’re looking for a Customer Service Agent to join our South Australian Support Branch team, based at Regency Park.

You’ll be one of the voices of Kennards Hire, helping customers over the phone and via email with everything from equipment hire and quotes through to deliveries, logistics, breakdowns and general enquiries.

This is a role for someone who genuinely enjoys talking to people, solving problems and finding the best way to get things sorted. You’ll work closely with our branch network and operational teams to make our customers’ jobs easy and deliver on our Every Customer a Raving Fan value.

No two conversations will be exactly the same. You’ll be responsible for:

- Responding to customer enquiries over the phone and via email
- Understanding what customers need and helping identify the right hire solution
- Preparing equipment hire quotes and assisting customers through the hire process
- Coordinating with our branches and operational teams around equipment availability, deliveries and logistics
- Managing customer orders and updating hire schedules and customer information
- Helping

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