We're seeking two Customer Support Officers to join our Warrnambool team on a temporary basis for 12-months. You'll connect with our customers every day, providing helpful, responsive service and making sure they feel heard, supported and valued.

These positions are temporary full-time positions with a generous salary of $74,335 to $78.300 p a. plus superannuation.

Introduction

We're seeking two Customer Support Officers to join our Warrnambool team on a temporary basis for 12-months. You'll connect with our customers every day, providing helpful, responsive service and making sure they feel heard, supported and valued.

These positions are temporary full time positions with a generous salary of $74,335 to $78.300 p a. plus superannuation.

Description

On a day-to-day basis, you'll:

- Handleincoming customer phone calls.
- Attendto visitors and customerenquiries.
- Ensurecustomer requests and information received are handled accordingly.
- Actas a source of information for members of the public.
- Assistwith issuing invoices and following up overdueaccounts.

Skills And Experiences

We’re looking for someone with

- Sound experience in a customer support role.
- Clear and concise oral and written communication skills.
- The ability to assist and resolve customer issues under pressure.
- The ability to work effectively in a close-knit team to accomplish objectives and targets.
- Highlevel of computer literacy, with the ability to quickly learn and adapt to new systems.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions,



feel free to call Deb Meinen or Ulrike Hulin (Team Leaders - Customer Support) on .

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You’ll be offered a range of great benefits including:

- Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
- An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
- A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
- A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
- Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

- Members of the Diversity Council Australia
- A Respect 2040 Partner

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