Job Description

Australian Concert & Entertainment Security - Sydney NSW

ACESGroup – Where Innovation Meets Security n

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.

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Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

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Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

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ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division. We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

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At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

About the Opportunity n

As a Security Contract Manager, you'll be the key link between our clients, Service Managers and frontline teams, ensuring contracts are delivered safely, efficiently and to a consistently high standard.

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You'll oversee day-to-day operations across your portfolio, maintain strong client relationships, support your teams, and help drive continuous improvement in service delivery.

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Work Schedule: Monday to Friday with on-call after-hours responsibility.

What You'll Do n

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- Build and maintain strong relationships with clients, ensuring a high level of service and responsiveness
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- Lead, mentor and support operational teams across one or more sites
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- Ensure contracts are delivered safely, efficiently and in line with client expectations
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- Oversee security operations including visitor services, asset protection, access control, crowd management and major event activity
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- Coach and develop supervisors and security personnel to achieve high performance
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- Monitor operational performance, quality and compliance across all areas of responsibility
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- Assist with rostering, workforce planning and operational coordination
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- Respond to operational issues and provide after-hours support when required
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- Use ACESGroup's technology platforms to enhance reporting,



operational visibility and service delivery
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- Ensure contractual obligations, reporting requirements and compliance standards are consistently met.
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What We're Looking For: Operational Leadership nn
- Demonstrated experience managing security operations in fast-paced, customer-focused environments.
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- Ability to balance client expectations with operational requirements.
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- Strong problem-solving skills and sound judgement.
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- A genuine commitment to delivering high-quality service and continuous improvement.
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Leadership Excellence nn
- Minimum three (3) years' management experience leading teams of 20+ personnel.
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- Proven ability to coach, develop and retain high-performing teams.
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- Confident working independently while collaborating effectively with colleagues and clients.
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Stakeholder Management nn
- Demonstrated success building and maintaining solid client relationships.
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- Excellent communication and interpersonal skills.
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- Experience working in complex, high-volume operational environments.
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Technical Capability nn
- Current NSW Security Licence (1A) - 2A highly regarded.
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- Strong rostering, workforce planning and operational coordination skills.
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- High level of computer literacy and confidence using technology platforms.
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- Sound knowledge of security legislation, compliance and industry requirements.
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Essential Requirements nn
- Current NSW Security Licence (1A)
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- Current First Aid and CPR Certificate
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- Current NSW RSA Card
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- Full NSW Driver Licence
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- Minimum one (1) year frontline customer service experience (or relevant equivalent experience)
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- Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
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Qualifications (or willingness to obtain with our support) nn
- Certificate IV in Security Risk Management
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- NSW Security Licence 2A
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- SafeWork NSW Traffic Controller and Implement Traffic Control Plans cards
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- White Card
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- Fire Warden and Chief Warden certifications
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- Confine Small Emergencies/First Attack Fire Fighting certification
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- SEINS course
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- Statement of Attainment NAT10685 - Handling of Sharps and Infectious Waste
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Why ACESGroup? Technology That Supports Our People n

We've developed our own commercial-grade security platforms that help our teams work smarter and deliver better outcomes. You'll have access to AI-enabled tools, vision analytics and intelligent operational systems that support day-to-day decision making and service delivery.

Invest in Your Career n

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- Access ongoing training through our internal Registered Training Organisation (RTO).
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- Participate in our new Diploma of Security Technology (commencing late-2026).
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- Paid administrative hours.
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- Clear career pathways across our growing national operations.
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Exceptional Locations nn
- Work across Sydney's most iconic venues, events and parklands.
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- Convenient locations with excellent transport access.
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- Opportunities to support major sporting and entertainment events.
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About Us n

ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

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Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.

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At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

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ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!

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ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

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ACESGroup do not accept referrals from recruitment agencies.

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ABN: | ACN: | Security Licence No. NSW: , VIC: S, QLD: | ASIAL Member: | RTO: 90024. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

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📌 Security Contract Manager (Sydney)
🏢 Australian Concert and Entertainment Security
📍 Sydney