Job Description

Our client is a leading provider of automation, robotics, and smart technology solutions that help businesses modernise, improve operational performance, and embrace digital transformation. We deliver automation platforms, IoT-enabled devices, and integrated support services across a wide range of industries.

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As a specialist ICT Support and Test Engineer you will be responsible for delivering high-quality technical support by testing Automaate’s automation, robotics, and digital systems. This includes installation, configuration, testing, troubleshooting, maintenance, and user support for hardware, software, networks, and integrated digital platforms.

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- Provide Level 1–3 technical support for Automaate devices, automation platforms, software applications, and IoT systems.
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- Analyse, diagnose and resolve hardware, software, network, and connectivity issues in customer environments.
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- Develop test strategies, conducting quality audits, monitoring system performance and respond to service requests, incidents, and escalations in a timely manner.
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- Test, identify and diagnose any system or programming code functionality errors and faults to ensure systems perform to specification.
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- Install, configure, and commission automation systems, robotics equipment, and supporting ICT infrastructure.
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- Perform scheduled maintenance upgrades, firmware updates, system architecture checks, and preventative servicing, making recommendations for current and future hardware and software improvements.
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Set up networking components (Wi-Fi, Ethernet, routers, VPNs, firewalls) required for system communication.

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Ensure all installations adhere to Automaate’s technical standards, security practices, and operational procedures.

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Ability to diagnose issues logically and resolve problems independently.

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Review standard operating procedures, technical reports and guides and inventory maintenance systems.

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Maintain accurate records of issues, resolutions, and customer interactions within the support system. Experience supporting customers in a field service or remote support capacity.

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Provide clear, skilled technical assistance to customers, both on-site and remotely.

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You will need to have a level of skill commensurate with a bachelor degree or higher qualification including at least two years of relevant experience. At least five years of relevant experience may substitute for the formal qualification.

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You will be paid between $76,000-$80,000 p.a. + superannuation.

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Only successful applicants will be contacted for further interview.

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📌 ICT Support and Test Engineer (Melbourne)
🏢 Skilled Jobs Australia
📍 Melbourne