Customer Service Administrator

North Sydney, Keyton Group

Permanent full‑time position. The role plays a vital part in ensuring exceptional service delivery within an accountancy firm.

Summary: The Customer Service Administrator will contribute to the overall efficiency and effectiveness of our operations, ensuring that client queries are handled promptly and professionally.

Responsibilities:

- Manage incoming client inquiries via phone, email, and in‑person, providing accurate information and assistance.
- Maintain and update client records in the database, ensuring all information is current and accurate.
- Assist in the preparation of client documentation and reports as required by the accountancy team.
- Coordinate appointments and meetings for the accountancy staff, ensuring effective time management.
- Support the team in administrative tasks, including filing, data entry, and correspondence.
- Handle client complaints and feedback,



escalating issues to management when necessary.
- Contribute to the continuous improvement of customer service processes and procedures.

Qualifications:

- Associate degree or equivalent qualification in business administration or a related field.
- Proven experience in a customer service or administrative role, preferably within the accountancy sector.
- Solid communication skills, both verbal and written, with a focus on client interaction.
- Excellent organisational skills and attention to detail.
- Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
- Ability to work effectively in a team environment and manage multiple tasks simultaneously.
- A proactive approach to problem‑solving and a commitment to delivering high‑quality service.

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