NOW HIRING – BOOKINGS & DISPATCH COORDINATOR

Are you calm under pressure, highly organised, and thrive in a fast-paced environment?

Do you enjoy being the person who keeps everything moving?

Harvey’s Towing Service is looking for an experienced Bookings & Dispatch Coordinator to join our growing team — and we’re ready to hire ASAP.

About Us

With over 45 years of industry experience, Harvey’s Towing Service has built a robust reputation for professionalism, reliability, and rapid response across Brisbane and surrounding areas. Operating a large modern fleet, we provide 24/7 towing and recovery solutions to private customers, insurers, government departments, and corporate clients.

We’re a solutions-focused business that invests in technology, training, and continuous improvement — and our dispatch team is the heartbeat of our operation.

The Role

This is not just a call‑taking job.

You will manage each job from the first phone call through to completion — coordinating drivers, updating customers, solving problems in real time, and ensuring accurate data and billing.

Key Responsibilities

- Plan and dispatch jobs in line with customer timeframes and expectations

- Allocate trucks based on location, urgency, and availability

- Monitor pickup/delivery times and proactively update customers

- Provide professional phone support to private, insurance & government clients

- Accurate data entry and booking management

- Prepare and provide accurate quotes

- Communicate with drivers to resolve issues in real time

- Reconcile and close completed jobs accurately

- Issue invoices to non-account customers

- Develop strong working relationships with drivers and key clients

- Assist with pricing structures and process improvements





- Prepare and manage on‑call rosters

- Participate in rotating after‑hours on‑call support (with notice)

- Support compliance with Quality, Environmental & WHS standards

What We’re Looking For

Experience

- Previous experience in dispatch, logistics, transport coordination or similar

- Strong understanding of safe work practices

- Current driver’s licence

Skills

- Excellent communication skills (verbal & written)

- Strong attention to detail & numeracy skills

- Confident using Microsoft Office (Word, Excel, Outlook)

- Ability to manage competing priorities

- Professional phone manner

- Strong problem‑solving ability

- Ability to work under pressure and meet strict deadlines

Experience with quoting systems or accounting software (e.g., QuickBooks) is highly regarded.

Who You Are

- Calm and decisive in high‑pressure situations

- Organised and process‑driven

- Honest, reliable, and accountable

- A strong team player

- Adaptable and solutions‑focused

- Professional in behaviour and communication

- Committed to safety, quality, and customer service

You take ownership. You communicate clearly. You get the job done.

Workplace & Physical Requirements

- Ability to work 12‑hour day shifts (4 on / 4 off roster)

- Frequent computer use (up to 10.5 hours per shift)

- May be required to assist with after‑hours support on rotation

- Must meet minimum visual standards required for applicable vehicle operation

(Workplace adjustments can be discussed where required.)

Why Join Harvey’s?

- Stable, well‑established family business

- Fast‑paced and engaging environment

- Supportive leadership team

- Real responsibility and ownership in your role

- Opportunity to grow within a continuously improving organisation

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📌 Bookings and Dispatch Coordinator (Brisbane City)
🏢 Harveys
📍 Brisbane City