Love horses, know retail and enjoy leading people? This could be your next role.

Marsh Carney Saddlery is looking for an experienced and capable Store Manager to lead our Tamworth team.

This is a hands‑on management role for someone who genuinely understands the equine industry, enjoys working with customers and takes pride in running a well‑organised, welcoming and successful retail store.

You’ll have the opportunity to take ownership of the day‑to‑day operation of an established store, lead a small team and become an important part of the local equine community.

About Us

Marsh Carney Saddlery is a respected, Australian family‑owned equine retail business known for quality products and genuine, expert service. Our customers are at the heart of everything we do — and our Tamworth store is a key part of that mission.

About the Role

As Store Manager – Tamworth , you will take responsibility for the day‑to‑day operation and presentation of the store while leading and supporting our retail team.

Customer service remains our number one priority, so this is very much a hands‑on role . You’ll be on the shop floor helping customers, sharing your product knowledge and setting the standard for your team.

At the same time, you’ll oversee the operational side of the store — including staffing, rosters, stock accuracy, customer orders, merchandising and general store administration.

We are looking for someone who sees what needs to be done and gets it done.

Key Responsibilities

- Deliver knowledgeable, friendly and genuine customer service
- Provide practical product advice across saddlery, horse care, rider apparel and associated equine products
- Build strong relationships with regular and new customers
- Resolve customer queries,



returns and complaints professionally
- Lead by example and ensure customer service remains the priority across the team
- Lead, motivate and support a small retail team
- Set clear daily expectations and priorities
- Prepare rosters and ensure appropriate store coverage
- Assist with recruitment, onboarding and staff development
- Provide feedback, coaching and performance management where required Create a positive, productive and respectful workplace
- Maintain high standards of store presentation and merchandising
- Ensure stock is priced and labelled correctly
- Oversee receipting and timely movement of stock onto the shop floor
- Maintain accurate stock levels and investigate discrepancies
- Coordinate stocktakes and regular stock accuracy checks
- Follow through on damaged goods, supplier credits, returns and customer orders
- Monitor backorders and ensure customers are kept informed

Store Operations

- Take responsibility for the smooth day‑to‑day operation of the store
- Maintain accurate POS and EFTPOS reconciliation
- Manage banking and general store administration
- Maintain communication with our Head Office and other Marsh Carney Saddlery stores
- Ensure operational procedures are followed consistently
- Maintain appropriate loss‑prevention and store‑security practices

About You

For this role, equine knowledge and practical horse experience are essential .





Our customers rely on us for knowledgeable advice, so you need to be comfortable discussing horses, equipment and products with customers who may range from first‑time horse owners to experienced competitors and professionals.

You will ideally bring:

- Robust practical equine knowledge and experience
- Sound knowledge of saddlery, horse care and equine products
- Retail management, assistant management or senior retail experience
- Strong customer service and communication skills
- Confidence leading and developing a team
- Good organisational skills and attention to detail
- Experience with stock management and retail systems
- The ability to prioritise and make decisions in a busy retail environment
- A practical, proactive approach to problem solving
- Reliability, accountability and a willingness to take ownership of the store

You don’t need to know every product we stock on day one. What matters is that you understand horses, enjoy learning, are comfortable asking questions and genuinely want to help customers find the right solution.

Why Join Us?

- Work in an industry you genuinely understand and enjoy
- Lead an established regional saddlery store
- Join a family‑owned Australian business operating since 1980
- Use your equine knowledge every day
- Build relationships with a loyal and diverse customer base
- Enjoy a varied, hands‑on management role
- Have genuine responsibility and ownership of your store
- Work with the support of our wider Marsh Carney Saddlery team

This is an opportunity for the right person to make the Tamworth store their own, build a strong team and play an important role in the continued growth of Marsh Carney Saddlery.

#J-18808-Ljbffr

📌 Store Manager – Tamworth (Tamworth Regional Council)
🏢 Marsh Carney Saddlery
📍 Tamworth Regional Council