Be You, Create the Future

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

The Kinetic IT Difference

- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible schedule, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

Job posting details

As a Service Desk Technician, you'll be the first point of contact for customers seeking technical support. You'll use your communication and problem-solving skills to assist users, troubleshoot issues, and ensure an exceptional customer experience. Working within a supportive team environment, you'll receive comprehensive training and ongoing development opportunities while gaining valuable experience in the IT industry.

Responsibilities

- Providing first-level support and troubleshooting assistance via phone and other support channels
- Logging,



managing and resolving service requests and incidents while meeting service expectations
- Escalating complex issues to specialised support teams when required
- Delivering a high standard of customer service in every interaction
- Collaborating with internal teams, vendors and service providers to achieve positive outcomes
- Contributing to continuous improvement initiatives and sharing knowledge across the team

Qualifications and attributes

- Ability to obtain National Police Clearance & other security checks
- Strong communication skills and a genuine passion for helping people
- Previous experience in customer service, contact centre, hospitality, retail or similar customer-facing roles is highly regarded
- The ability to learn new technologies, processes and systems quickly
- Strong attention to detail and the ability to follow procedures accurately
- A positive attitude, resilience and a team-focused mindset

About Kinetic IT

Kinetic IT is an equal opportunity employer and we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be Indigenous and Veteran-friendly.

How to apply

Work with us as we bring technology to life. Apply today or send your CV direct to us. You can learn more about our culture and crew online at our careers site.

Equal opportunities

We are committed to equal opportunities for all employees. If you have accessibility requirements and would like to discuss adjustments for the recruitment process, please contact us via our Recruitment Accessibility Enquiry Line.

Note

The team values diversity and inclusion and invites applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and those with diverse abilities.

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