A Gartner conference is a series of business and technology events hosted globally by Gartner, a leading research and advisory firm. These events are designed for C-suite executives, Chief Information Officers (CIOs), and senior leaders across fields like IT, cybersecurity, HR, finance, and marketing.

About the role

The Client Success team member aligns with the sales team to deliver value to clients and ensure they have conviction to renew and grow their partnership with the Gartner/Evanta conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

Key responsibilities

Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)

Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering

Support approximately 120 exhibitor-clients per year across 4-5 conferences

Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients

Partner with the Event Sales Organization to drive satisfaction, account retention and growth

Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical priorities





Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event

Evaluate and track the client experience at every conference allowing for improved processes and actions

Provide evidence of value received as confirmed by the client to be utilized in driving the renewal

Join Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal

About you

1-3 years of experience in a client-facing role

Passionate about service delivery and driven by client success

Strong business acumen

Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism

Highly organized with a robust attention to detail

Excellent written and verbal communication skills including presentation skills and persuading others

Ability to manage multiple deadlines, prioritize and work under pressure

Ability to work independently and within a team

Proficiency in the MS Office suite and G-suite

Willingness to travel and offer onsite event support to clients (4-6 events a year)

What we offer?

- Competitive remuneration package and performance bonus.
- A range of employment benefits including Private Health Insurance.
- An amazing, modern office (North Sydney) with bonus harbour views!
- Outstanding internal onboarding, training, and Professional Development programs and opportunities.
- A truly flexible work environment with combined days in the office or working from home.

#J-18808-Ljbffr

📌 Client Success Partner (North Sydney Council)
🏢 Gartner
📍 North Sydney Council