Modus is seeking a highly experienced Contact Centre Manager to lead the Helpdesk Team across voice, email, portals and after-hours channels in a quick-paced, 24/7 operation in Melbourne. You will own work orders, forecasting and rostering while maintaining high service standards and driving customer experience improvements.
The role requires 5+ years managing a complex customer contact centre, strong leadership, and the ability to mentor high-performing teams.
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📌 International 24/7 Contact Centre Leader (Melbourne)
🏢 seek.com.au
📍 Melbourne
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