Vibrant culture, quarterly awards, team events, and wellbeing initiatives
Parramatta CBD location – a short walk to the station, shops & eateries
Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
No prior collections experience required – Fully paid training provided + career progression pathways
Uncapped bonuses
Kickstart Your Career with Complete Credit Solutions (CCS)!
No Experience? No Problem. Just Bring Your Drive! Full Training Provided!
About the Role
As a Customer Relationship Specialist, you’ll play a key role in supporting customers with overdue accounts while developing valuable industry skills:
- Optimise a portfolio of overdue accounts from Australian institutions
- Contact customers via inbound & outbound calls to discuss outstanding balances
- Use up-to-date tools and systems and apply skip tracing techniques to locate and support customers
- Work with customers to understand their situation and negotiate realistic repayment solutions
- Maintain accurate records and operate within strict compliance and regulatory guidelines
- Build rapport while handling sensitive financial conversations professionally
- Work towards achievable targets in a supportive, team-driven environment
Skills & Experience
- Strong verbal communication skills and confidence speaking on the phone
- Negotiation and influencing skills
- Emotional intelligence/empathy when dealing with customers
- Resilience – you can handle challenging conversations in high volume call centre environment
- Motivation to achieve targets and grow your earnings
- Attention to detail, data accuracy, and willingness to learn compliance requirements
What we offer
- Competitive Base Salary
- Fully paid training + career progression pathways
- Uncapped monthly incentives – your performance directly drives your earnings
- Regular team events, quarterly awards and annual Christmas party.
Debt collection is more than just recovering money; it’s about helping people find a way forward. At CCS, you’ll learn how to balance outcomes with customer care, making a real difference while building a stable, rewarding career.
We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.