Everway Group in Sydney is hiring head of Customer Success to own the entire post‑sale journey for allied health SaaS. You will rebuild the onboarding/support team (eight staff plus offshore) and digitise the process with a self‑serve portal, while owning retention and expansion across growth products.
You will collaborate with Product to shape the roadmap and work with Marketing/Growth on lifecycle campaigns, building metrics to reduce early churn and improve long‑term revenue retention.
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📌 Head of Customer Success — Allied Health SaaS (Sydney)
🏢 Everway Group
📍 Sydney
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