Australia - Sydney
Australia - Remote, QL
Full time
R29475

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

Our mission is to make all of our customers' security-relevant data continuously available for automated detection and response, threat hunting, and other Falcon platform use cases. To enable this, the systems behind NG-SIEM (next-generation security information and event management) are growing to accommodate >100 PB of event and action data ingested every day, up to 10 years of retention, and dozens of millions of queries per hour across large sections of the data stored, for tens of thousands of customers. As a Senior Engineer on the NG-SIEM Serverless Cell Platform team, you will be responsible for ensuring the health, performance, and reliability of cell infrastructure - operating the security industry's largest SIEM platform while building the automation and self-healing systems that enable it to scale seamlessly. The NG-SIEM platform is built on a cell-based architecture where each cell is a self-contained LogScale cluster serving customer data. As we scale toward hundreds of petabytes per day, you will own the operational management of these cells through monitoring, incident response, capacity planning, and continuous improvement - while also developing automation systems that reduce toil and enable the fleet to self-heal. You will participate in follow-the-sun on-call rotations (8x7), perform version upgrades and scaling operations, optimize resource utilization, and write Go microservices that transform manual operational procedures into robust, automated workflows. You will join a distributed team of high-ownership technical leaders who share a strong passion for our mission: to stop breaches.

This role is based in Australia and is fully remote. Many team members are located in Sydney.

What You'll Do

- Monitor and maintain the health, performance, and reliability of LogScale cells. Respond to incidents and participate in follow-the-sun on-call rotations with team support and clear escalation paths.
- Upgrade LogScale clusters and microservices using ring-based rollout strategies. Deploy patches, update configurations, and recover cells when failures occur.
- Build and maintain monitoring with defined Service Level Indicators. Implement alerting, synthetic test suites, and operational dashboards for rapid troubleshooting and root cause analysis.
- Write Go microservices and automation scripts that transform manual operational procedures into automated workflows, reducing toil and enabling self-healing capabilities.
- Work closely with product engineering and customer support teams to troubleshoot production issues and coordinate changes across the platform.
- Learn and grow through mentorship opportunities, knowledge-sharing sessions, and exposure to large-scale distributed systems engineering challenges.

What You'll Need

- A passion for reliability engineering and operational excellence, with strong understanding of how large-scale distributed systems behave under pressure;
- 7+ years of experience in site reliability engineering, platform engineering, or infrastructure operations, with significant time operating and improving distributed systems at scale;
- Experience with capacity planning, resource optimization, and scaling operations for large-scale infrastructure;
- Proficiency in at least one programming language (Go, Python, Java, or similar) for writing automation scripts and microservices;
- Experience with cloud infrastructure (AWS, OCI, or GCP) including compute, storage, networking, and infrastructure-as-code (Terraform, Pulumi, or similar);
- A can-do attitude - you thrive collaborating in a team and are not afraid of taking on responsibilities;
- Strong written and verbal communication skills for writing runbooks, incident reports, and collaborating with teams across time zones;
- Ability to make pragmatic tradeoffs between operational stability and feature delivery needs.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

If you meet most but not all of these qualifications, we still encourage you to apply.

Bonus Points

- Hands-on experience building monitoring systems, defining SLIs/SLOs, creating dashboards, and implementing alerting;
- Strong troubleshooting and root cause analysis skills across distributed system components;
- Experience operating database infrastructure, log management platforms, search systems,



or SIEM platforms at scale;
- Track record of building automation that enables self-healing infrastructure and reduces operational toil;
- Experience with streaming platforms (Kafka or similar) and understanding of distributed data pipelines, backpressure, and partition management;
- Familiarity with containerization and orchestration (Kubernetes, Docker, or similar);
- Background in cybersecurity, security operations, or familiarity with security data workflows.

Benefits of Working at CrowdStrike

- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed - one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about CrowdStrike: We stop breaches.

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

About the role

The Sales Operations Lead provides dedicated sales and commercial operations support for WWT's Western Australia customers. The role owns the day-to-day operational lifecycle from quote through purchase order, fulfilment, invoicing and cash collection, coordinating across customers, WWT and our OEM, distributor and supply chain partners.

You'll ensure complex, high-volume transactions are progressed accurately and at pace, with clear ownership, customer reporting and alignment to manufacturer lead times and delivery schedules. You'll work closely with WWT's Western Australian team, the ISR, buyer, AP/AR, sales, finance and supply chain teams to provide a seamless quote-to-cash experience.

Operational excellence

- Own and coordinate the end-to-end quote-to-cash process for Western Australia, from quote creation through PO receipt, ordering, fulfilment, invoicing and payment
- Coordinate quote and PO timing against OEM manufacturing lead times and customer requirements to reduce the risk of schedule slippage
- Work directly with OEMs,



distributors and WWT supply chain teams to track availability, lead times, order status, logistics and delivery dependencies
- Coordinate payment-term alignment and work with AP/AR and finance teams to ensure supplier and customer payment milestones are understood and met
- Identify operational risks, gaps or delays early and drive them to resolution across the relevant internal and external teams
- Build repeatable processes, trackers and reporting that can scale with the volume and complexity of WWT's customers
- Continuously improve the customer experience by simplifying hand-offs, increasing visibility and ensuring clear accountability from quote through cash

Business intelligence and financial reporting

- Maintain a single operational view of all active opportunities, quotes, purchase orders, orders, invoices and payment status
- Track commercial milestones, payment terms and dependencies across OEMs and distributors, escalating risks before they impact delivery
- Provide accurate weekly and ad hoc reporting on quote, PO, order, shipment, invoice and payment status
- Support account forecasting and reporting by maintaining accurate operational and commercial data

Client cadence and internal reporting

- Act as the day-to-day operational peer to WWT's customer Procurement leads and a central point of coordination for commercial and order activity
- Own the operational cadence with WWT's customers, providing clear status reporting, actions, risks and dependencies
- Coordinate internally with WWT's ISR, buyer, AP/AR, sales, finance and supply chain teams to ensure actions are completed at the right time
- Maintain clear ownership and escalation of outstanding actions across the end-to-end supply chain

Onboarding, training and compliance

- Coordinate customer, OEM and distributor onboarding requirements needed to transact efficiently
- Ensure required commercial documentation, approvals and internal processes are completed before key quote, PO, shipment and invoicing milestones
- Support adherence to WWT commercial controls and customer-specific procurement requirements
- Document account-specific processes and ensure relevant teams understand roles, hand-offs and escalation paths

What you'll bring

- A bachelor degree in business, information systems or a related field. A combination of education, training and experience may be considered in place of a degree.
- A minimum of five years' progressive experience in sales operations, commercial operations, order management, supply chain coordination or a related field
- Experience supporting large, complex technology transactions involving multiple OEMs, distributors and internal stakeholders
- Demonstrated experience managing quote-to-cash processes, including quoting, purchase orders, order tracking, invoicing and payment coordination
- Experience working directly with sales teams, customers, procurement teams, finance, distributors and technology vendors
- Experience operating in a fast-paced environment with high transaction volumes, tight deadlines and multiple concurrent priorities

Skills that set you up for success

- Strong understanding of sales operations and the end-to-end quote-to-cash lifecycle
- Strong commercial awareness, including payment terms, purchase orders, invoicing, lead times, logistics and order dependencies
- Excellent organisational skills and attention to detail, with the ability to maintain control across a large volume of concurrent transactions
- Ability to work independently, move quickly, and proactively identify and resolve issues before they impact the customer or delivery schedule
- Strong stakeholder management skills, coordinating across customers, sales, ISR, buying, AP/AR, finance, OEMs, distributors and supply chain teams
- Clear written and verbal communication, including concise executive and customer status reporting
- Strong process discipline with the ability to build scalable workflows, trackers and operating cadences
- Advanced Microsoft Excel skills and confidence working with large data sets, reporting tools and CRM/order management systems

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

- Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an workplace where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.

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