Job Description

Through growth we are looking to add to our reception team. Come and work within our supportive team in a modern, purpose-built ophthalmology clinic on the Sunshine Coast, offering comprehensive eye care with full diagnostic capabilities.

About the role n

The Medical Receptionist is a full time role, Monday to Friday, working within a supportive team in a modern, purpose-built ophthalmology clinic on the Sunshine Coast, offering comprehensive eye care with full diagnostic capabilities. You will be the first point of contact for patients, representing the practice with professionalism and warmth.

Key responsibilities n

Oversee front desk operations and keep reception running smoothly day to day

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Be the first point of contact for patients, representing the practice with professionalism and warmth

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Manage incoming calls and patient enquiries with confidence and empathy

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Coordinate patient bookings, scheduling and follow-ups

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Manage billing, payments and Medicare claims efficiently and accurately

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Maintain accurate patient records, including scanning and filing

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Provide administrative support to practitioners and the clinical team

About you n

Proven experience in medical administration or specialist reception (ophthalmology preferred)

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Excellent communication, problem-solving and customer service skills

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Highly organised and diligent, with the ability to manage competing priorities in a fast-paced setting

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Adaptable and flexible, comfortable working autonomously as well as in a team

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Calm under pressure, well‑presented and patient‑focused

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Strong computer literacy and the ability to pick up new systems quickly

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📌 Experienced Medical Receptionist (Caloundra)
🏢 Best Practice Eyecare
📍 Caloundra