Arrow Transport is a leader in Australia's Transport and Logistics industry, delivering innovative, reliable and customer-focused solutions nationwide.

Following a recent restructure and continued growth, we are seeking a proactive and customer-focused Customer Success Partner to join our team at the Port of Brisbane. This role is ideal for someone who enjoys building strong customer relationships, driving service outcomes, and working closely with operational teams in a fast-paced environment.

As a key member of our Customer Success function, you will play a critical role in partnering with our customers to ensure a seamless experience across their transport and logistics needs. You will act as a central point of contact, supporting customers from initial request through to delivery, while proactively identifying opportunities to improve service and strengthen long-term relationships.

About the Role

In this role, you will be responsible for:

- Acting as a dedicated point of contact for customers, building strong and trusted relationships
- Managing a shared customer inbox and responding to enquiries via phone and email
- Coordinating and processing customer requests across internal systems
- Providing proactive updates to customers on job status and operational progress




- Identifying and resolving service issues, ensuring timely and effective outcomes
- Working closely with transport, warehouse and operations teams to deliver on customer requirements
- Monitoring service delivery and identifying opportunities to improve processes and customer experience
- Supporting general administrative tasks and maintaining accurate records

About You

We are looking for someone who:

- Has experience in a customer service, account management, or customer success role, ideally within transport or logistics
- Is confident working across multiple systems and managing competing priorities
- Has strong attention to detail and a proactive approach to problem-solving
- Communicates clearly and professionally, both written and verbally
- Enjoys building relationships and delivering a high standard of customer experience
- Thrives in a rapid-paced, team-oriented environment

Why Arrow?

- Supportive, high-performing team with hands-on leadership
- National business with genuine career development opportunities
- Ongoing training and development
- Access to employee benefits through Employment Hero

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📌 Customer Success Partner (Brisbane)
🏢 Arrow Worldwide
📍 Brisbane