HotDoc is hiring a Customer Service Representative in Melbourne to be the first point of contact for patients, practice staff and practitioners. You will resolve Level 1 queries via phone, chat and email and triage more complex issues to Level 2/3 with a transparent handover.
You’ll perform routine admin tasks, contribute to the knowledge base, and grow with a published progression ladder. The role offers hybrid work from home and our Melbourne CBD office with one team day per week.