Remote Speech & Interaction Analytics Specialist (Sydney)

15 Oct

Iag

Sydney

15 Oct

Iag

Sydney

IAG is seeking an experienced Speech & Interaction Analytics Specialist to lead the design, governance and optimisation of speech analytics and AI-powered customer insights. You will build analytics models, intelligent IVR experiences and prompt libraries, surfacing trends, risks and service improvements across voice and digital channels.

In this hands-on role you’ll combine analytics, prompt engineering, and data storytelling to partner with CXone, AI & Data teams, delivering measurable value

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📌 Remote Speech & Interaction Analytics Specialist (Sydney)
🏢 Iag
📍 Sydney

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