TAL Australia is seeking a Customer Experience Manager to shape how customers engage with our life insurance propositions. You will simplify interactions, modernise journeys and remove friction across channels to build trust and long-term relationships with the people we serve.
You’ll work across lifecycle moments, drive customer-first improvements, and partner with regulated teams to ensure clarity, relevance and compliant delivery, while supporting a versatile, inclusive workplace.
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📌 CX Lead: Seamless Journeys & Clear Communications (Melbourne)
🏢 TAL Australia
📍 Melbourne
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