The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere, offering specialist and emergency referral services in multiple locations across Australia. At SASH, we are committed to delivering exceptional care to pets, their families, and the wider veterinary community.

Our Client Services team plays a vital role in fulfilling our mission – helping pets and their families live their best life. As we continue to grow, we are seeking compassionate and dedicated Casual and Part-time Contact Centre Officers to join our North Ryde Contact Centre. You'll be a key point of contact for clients and referring veterinarians, providing support during some of their most challenging moments.

We are recruiting for casual and part-time positions, shifts will work across a 24/7 roster, including overnights and weekends.

About the Role:

As the first point of contact for clients and referring vets,you will deliver empathetic,professional,and efficient support – often during highly emotional and stressful situations for pet owners. You will support clients and internal teams by:

- Handling a high volume of inbound and outbound calls
- Assistingwith appointment bookings and general enquires via phone and email
- Converting general enquires into appointments by clearly communicating SASH's values and services
- Processing payments over the phone
- Guiding clients through the pet insurance claim process
- Liaising with specialists, veterinarians, and nursing teams to ensure seamless communication





No two days are the same – this is a dynamic role with plenty of variety!

About You:

We'relooking for a motivated, positive team player with a ‘can-do’ attitude who thrives in a fast-paced setting. You will bring emotional resilience and the ability to handle complex or distressing situations wit professionalism and care. You will also have:

- Experience working in a contact centre or high-volume customer serviceenvironment
- Strong written and verbal communication skills
- Excellence multitasking and time-management abilities
- High attention to detail and accuracy
- Sales acumen with the ability to convert enquires into bookings
- Empathy, patience, and a solutions-focused mindset
- A willingness to learn and grow
- Medical or veterinary knowledge isadvantageousbut not essential

Why Join SASH?

- Competitive pay, includingovernight and weekend penalty rates
- ConvenientNorth Rydelocationclose to public transport
- Opportunities forprofessional development andcareerprogression
- Supportive anddedicated leadership team
- Excellentwork-life balancewith a variety of shift across a 24/7 schedule

Join a team that truly makes a difference. Every call you take helpssupport pets and their families through challenging times.

WHO ARE WE?

SASH stands for Small Animal Specialist Hospital. It means our specialists have had extra training and have passed additional exams to become highly skilled in their area of choice.

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📌 Contact Centre Officer (Sydney)
🏢 Small Animal Specialist Hospital
📍 Sydney