Multiple Casual positions on offer based at Chisholm Campuses.

Hourly Rate: $40.23 per hour+ super.

Location: Chisholm Campuses - Dandenong, Cranbourne, Berwick and Frankston.

About The Role

As a Student Enquiry Officer, you'll be the first point of contact for prospective and current students, providing exceptional customer service and enrolment support across multiple channels including phone, email, webchat and face-to-face interactions. You'll play a key role in helping students navigate their education journey while ensuring every interaction reflects Chisholm's commitment to service excellence.

Key Responsibilities Include

- Respond to student and customer enquiries across phone, email, webchat and in-person channels
- Provide accurate information about courses, enrolments and student services
- Support students through the enrolment process and complete enrolment administration tasks
- Assist students from diverse backgrounds with professionalism and empathy
- Maintain accurate student records and CRM data

About You

You are a customer-focused qualified who enjoys helping people and thrives in a fast-paced environment. You bring strong communication skills, attention to detail and the ability to manage multiple priorities while maintaining a positive customer experience.

Qualifications, Skills And Experience Required For The Role

- Relevant post-secondary qualification or equivalent industry experience
- Demonstrated customer service and administration experience
- Robust written and verbal communication skills
- Intermediate computer skills and confidence using data management systems




- Excellent time management and organisational skills
- Ability to proactively solve problems and manage customer enquiries
- Strong attention to detail and accuracy

About Us

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education. We offer over 400 courses that include nationally accredited pathways from secondary school programmes and short courses, through to certificates, diplomas, and degrees. At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

What We Offer

- An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
- Professional Development- continue to grow your career as you nurture your students
- Networking Opportunities with Industry Partners
- State of the art facilities on our campuses
- Free on-site parking as well as locations close to public transport
- Free Employee Assistance Program- get the support you want. Its confidential.

Information statement- Casual employment

Applications for this position close at 6pm, Sunday, 25 October 2026.

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📌 Student Enquiry Officer (Casual) (Melbourne)
🏢 Chisholm Institute
📍 Melbourne