Job Description

Customer Service Coordinator – Barbell Foods n

Location: Canberra

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Contract type: Permanent part‑time (15 hours per week)

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Salary: $31,600 + Super ($80,000 FTE equivalent)

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Hybrid working arrangement after training (three mornings in office, two days from home)

Key Responsibilities n

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- Managing customer enquiries via email, phone, social media, reviews, and live chat
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- Coordinating urgent order changes, cancellations, and customer requests
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- Resolving customer concerns with a solutions‑focused approach
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- Communicating proactively regarding shipping delays, backorders, and subscriptions
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- Escalating product quality concerns and coordinating internal follow‑up
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- Maintaining help centre content, response templates, and support resources
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- Monitoring customer feedback and identifying improvement opportunities
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- Assisting with reporting on customer activity, response times, and service trends
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- Ensuring all interactions meet service standards and quality expectations
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What You'll Need to Succeed nn
- Experience in customer service, administration, support, or customer‑facing coordination roles
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- Excellent written and verbal communication skills
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- Confidence handling inbound phone enquiries
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- Strong organisational and time‑management abilities
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- The ability to remain calm and professional in challenging situations
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- Strong problem‑solving skills and customer focus
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- Experience managing multiple priorities in a fast‑paced environment
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What You'll Get in Return nn
- Permanent part‑time role working 15 hours per week
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- Salary of $31,600 + Super ($80,000 FTE equivalent)
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- Hybrid working arrangement after training
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- Supportive and collaborative team culture
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- Opportunity to join one of Australia's fastest‑growing food brands
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- Strong work‑life balance and long‑term stability
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- A role where your contribution directly influences the customer experience and business success
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Eligibility n

Applicants must be adaptable and available for a rotating roster, including weekends and public holidays. National Police Check (completed within last 3 months), Working with Childrens Check (ACT), Unrestricted work rights in Australia.

Benefits n

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- Permanent part‑time role working 15 hours per week
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- Salary of $31,600 + Super ($80,000 FTE equivalent)
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- Hybrid working arrangement after training
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- Supportive and collaborative team culture
n
- Opportunity to join one of Australia's fastest‑growing food brands
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- Strong work‑life balance and long‑term stability
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- A role where your contribution directly influences the customer experience and business success
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