Job Description

Office Administrator and Customer Service Office Administrator and Customer Service n

Solatube Home
n Minchinbury, Sydney NSW
n Client & Sales Consultant
n Full time
$35 – $40 per hour

About Solatube Home n

Solatube Home is a Premier Dealers for daylighting and ventilation solutions for Solatube Australia.

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We're a family-owned Australian business with a strong reputation for quality products and exceptional customer service. We have a close-knit team and value people who take ownership, use their initiative and genuinely care about doing a good job.

About the Role n

Working closely with our team, you'll be an important point of contact for our customers and builders while also providing essential administrative support to the business.

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Your day may include answering customer calls, following up enquiries, processing an order, preparing an invoice, checking an account, updating records or helping organise something happening in the office.

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We're looking for someone who enjoys this variety and is happy to get involved wherever they're needed.

Your responsibilities will include: n

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- Providing friendly, professional and helpful customer service
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- Responding to customers and builders phone calls, email and online enquiry
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- Preparing quotations and processing orders
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- Preparing and processing invoices
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- Accounts receivable and accounts payable
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- In home consultation and install scheduling
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- Following up outstanding invoices and payments when required
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- Maintaining accurate customer, order and accounts information
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- Assisting with reports and general management administration
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About You n

We're looking for someone who is friendly, confident, organised and proactive .

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You may come from a customer service, administration, accounts or office support background — or you may have experience across several of these areas.

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What matters most is that you're someone who takes responsibility, follows things through and enjoys helping people.





You'll ideally have: n

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- Excellent customer service skills and a friendly telephone manner
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- Confidence answering and making customer follow-up calls
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- Excellent attention to detail and accuracy
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- Good organisational and time-management skills
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- Good knowledge of Microsoft Office, particularly Outlook, Word and Excel
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- Experience with invoicing and general accounts administration
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- The ability to manage multiple tasks and priorities
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- A proactive approach and the confidence to use your initiative
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- Reliabile with a solid work ethic
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- A positive, team-focused attitude
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- Xero, and Aroflo would be an advantage but not a requirement.
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- Previous experience in customer service, administration and accounts but we're more interested in finding the right person with the right attitude .
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What We Offer n

$33 – $40 per hour , depending on experience

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- Comprehensive training and onboarding
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- Genuine career development and progression opportunities
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- Supportive and friendly team environment
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- Free onsite parking
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- Established Australian family-owned business
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- Over 30 years of industry experience
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If this sounds like you... n

If you're a people person who enjoys customer service, is comfortable on the phone, has an eye for detail and likes keeping things organised, we'd love to hear from you.

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What can I earn as an Office Administrator

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Every day, we at Solatube Australia challenge ourselves to bring natural daylight into dark spaces. One thing is clear. Our products are the highest-performing daylighting systems that use advanced optics to significantly improve the way daylight is harnessed.

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We work better, we feel better and think better utilising natural daylighting solutions.

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The Solatube story began in the 1980’s when a lone Australian inventor created a product that revolutionised the way daylight was brought into a building. Known as a tubular daylighting device, this product was a compact and leakproof alternative to traditional skylights.

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📌 Office Administrator and Customer Service (Sydney)
🏢 Solatube Australia
📍 Sydney