IAG is seeking a senior technology operations leader to manage the end‑to‑end performance of its contact centre platforms across Australia and Recent Zealand. You will own runbooks, incident response, and lifecycle management while guiding a team of engineers to deliver resilient, scalable services.
You will drive intelligent operations with telemetry and automation, partner with Delivery and Architecture, and ensure security, CPS 230 compliance and cost effectiveness in a regulated financial
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📌 Head of Contact Centre Technology & Operations (Sydney)
🏢 Iag
📍 Sydney
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