About the Role

Our Customer Service Support (CSS) staff are the first point of contact (for Baptistcare’s Support at home package customers. The Customer Service Support staff carry out a range of day-to-day customer account administration tasks.

To summaries in short…

- Provide exceptional customer service via phone and email to our Support at home package customers & ‘private fee-for-service customers’
- Liaise with Baptistcare customers daily to provide admin support for customer ‘care plans’
- Daily administration: completing customer progress notes, Completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.

About you

To be successful in this role, you will need the following:

- Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
- Experience in Aged Care sector will be highly regarded
- Qualification in Office Admin /Support or qualified by relevant experience

For You

Baptistcare is focused on living our values, not just talking about them. You’ll find the culture at Baptistcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

A competitive salary$ - $76209.1, plus access to the tax benefits of salary packaging up to $18,550 and novated leasing.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Hybrid working arrangement (work from home and office – Bendigo Hub)

About Baptistcare

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services,



disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Gain Skills

Gain skills with Australia’s largest provider of government-funded hearing care

Working at Bendigo and Castlemaine locations

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

- You’ll greet clients, attend to all counter and telephone enquiries
- You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
- You’ll liaise extensively with our clients comprising of children and adults, some with complex needs,



as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- You’ll perform minor hearing aid repairs and troubleshooting
- You’ll be assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
- A desire to work within an organisation that contributes to the greater valuable and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something

Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special

Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

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