BIG W is seeking a Digital and Service Leader to drive digital experience through fulfilment and a quick, easy checkout both online and in-store. You’ll lead with care to deliver value and growth for families in a rapidly evolving retail setting.
You’ll plan and implement online order fulfilment across Direct to Boot, Layby and E-layby, deliver outstanding service at the Service Desk, and guide your team through change with clear why’s and structured processes, all while supporting the
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📌 Digital & Service Leader: Customer Experience & Fulfillment (City of Gold Coast)
🏢 Big W
📍 City of Gold Coast
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