Job description: - Duties and responsibilities

General

- Always check your understanding of the participant's communication
- Implement personal hygiene and infection control procedures
- Be alert if you notice the participant is distressed or apathetic
- Record all work as per the organization's requirements

Work Practices

- Managing incoming telephone calls and emails.
- Referring to incoming calls to the relevant person
- Acting on all enquiries promptly and efficiently.
- Assist in booking, preparing and setting up conference/meeting rooms and group events.
- Diary management and arranging appointments.
- Management of office equipment.
- Sort and distribute incoming and outgoing mail.
- Submit timely reports and prepare presentations/proposals as assigned.
- Assist colleagues whenever needed.
- Manage social media accounts.

Build Trusted Relationships

- Be reliable, punctual and follow instructions
- Communicate directly with the participant unless otherwise directed
- Seek permission before entering participants' space or touching them
- Respect all person's privacy

Qualifications required: -

- Current Worker Screening
- Worker NDIS Worker Orientation Module
- NDIS Worker Induction Module
- Willingness to maintain confidentiality
- Ability to provide feedback to management on any issue or concern
- Preferred Certificate III in Business or similar

Experience preferred: -

- Experience as an office administrator,



office assistant or relevant role
- Working with communication systems
- Familiarity with office management procedures and basic accounting principles

- Working with various cultures and abilities (preferred)
- Knowledge of continuous quality improvement principles

Skills preferred: -

- Qualified verbal and written communication skills and the ability to remain calm
- Proactive, enthusiastic and able to multi-task.
- Professional phone manners
- Skilled phone manners.
- A self-starter and ability to work independently.
- Strong time management and ability to prioritise.
- Ability to use Microsoft Office suite of programs and other office management software.
- Ability to work as part of a team and maintain good working relationships.
- Self-motivated and trustworthy.
- Outstanding interpersonal abilities.
- A thorough and systematic approach to your work.
- Ability to work as part of a team and maintain good working relationships.
- Ability to speak English fluently.
- Ability to work with different cultures, genders, ages and ability levels
- Ability to build rapport and trust with clients.
- Ability to complete the required documentation
- Strong time management and prioritization ability.
- Reliable and punctual with dedicated professionalism to job and duties.
- Exhibit initiative, responsibility, and flexibility

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📌 Administrative In-charge (Wyuna)
🏢 passionatecareservices
📍 Wyuna