- Act as the face of the agency, providing a skilled and welcoming experience for all visitors.
- Manage front-of-house operations.
- Meet, greet and host clients, guests and suppliers.
- Manage incoming deliveries, mail and couriers.
- Maintain presentation standards across reception, client areas and meeting spaces.
- Coordinate seasonal displays, workplace activations and front-of-house aesthetics.

Meeting & Hospitality Services

- Assist meeting room bookings and readiness.
- Arrange catering, refreshments and hospitality requirements.
- Set up and reset meeting spaces, ensuring rooms are presentation ready.
- Support internal and client-facing meetings, workshops and events.
- Assist with ad hoc hospitality requests from leadership and client teams.

Workplace Operations

- Manage office supplies, kitchen consumables, stationery and workplace inventory.
- Coordinate weekly deliveries including fruit, milk and office supplies.
- Monitor and maintain shared spaces, kitchens and breakout areas.
- Support workplace maintenance requests and liaise with building management and service providers.
- Maintain first aid supplies and workplace resources.

Facilities Management

- Act as the primary contact for facilities and building-related issues.
- Coordinate trades, cleaners and maintenance contractors.
- Work closely with Workplace Services, Building Management and external suppliers to ensure a safe and effective workplace environment.




- Monitor office presentation and address operational issues proactively.

Employee Experience & Culture

- Support onboarding experiences for new employees, including office tours and introductions.
- Assist with agency events, celebrations and employee engagement initiatives.
- Support social, cultural and community programs throughout the year.
- Contribute ideas that enhance workplace culture and employee experience.

Administration & Business Support

- Coordinate travel bookings for employees as required.
- Manage office-related communications and information updates.
- Support leadership and operations teams with administrative tasks.
- Maintain workplace documentation, processes and intranet content where required.
- Previous experience in reception, workplace services, office management or hospitality.
- Exceptional customer service and communication skills.
- Strong organisation and multitasking abilities.
- Ability to build positive relationships with employees, clients and suppliers.
- High attention to detail and proactive problem-solving skills.
- Confident using Microsoft 365 and workplace systems.

Success Measures

- Positive client and employee experience feedback.
- Well‑maintained and efficiently run office environment.
- High standard of meeting room and event execution.
- Timely resolution of workplace and facilities issues.
- Strong stakeholder relationships across the business.

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📌 Front of House (Melbourne)
🏢 Tbwa Melbourne
📍 Melbourne