City Venue Management (CVM) is recruiting for multiple Customer Experience Manager roles across our recent Gold Coast venues. You will lead the Customer Service team, own the end-to-end customer experience from first enquiry to ongoing membership, and collaborate with departments to raise service standards across the venue.
You will coach staff, drive enquiry conversion to memberships, ensure consistent high-quality interactions, and partner with Facility, Operations and Swim School managers to
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📌 Customer Experience Leader for Gold Coast Venues (City of Gold Coast)
🏢 City Venue Management
📍 City of Gold Coast
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