Job Description

Contact Centre Consultant NSW, Newcastle and the Hunter Region n

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- Want to build a career?
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- Looking for flexibility to fit in with your lifestyle?
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- Keen to access some great perks and benefits along the way
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Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.

The Role n

We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service.
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- Customer communication through phone, email, social platforms and SMS
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- Provide excellent customer service, by responding to customer's needs
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- Ensure the quality of service meets agreed customer service standards
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- Develop positive relationships with customers to provide the best customer experience
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We are looking for part time team members who are available and flexible to work on weekdays and weekends. Flexible working arrangements will be available.

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No experience required, all training provided.

About you n

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- A can-do attitude
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- Shows attention to detail
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- Great telephone manner
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- Team player
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- Fast learner
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- Good computer skills
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- Positive, friendly, helpful and energetic
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Requirements nn
- Customer service and administration experience
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- High resilience to pressure
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- Attention to detail
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- Good ability to problem solve and can multitask efficiently
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- Current Police Check
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- Working with Children Check
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- Current First Aid & CPR Certificate
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Benefits nn
- Free Gym membership
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- Discounted Golf memberships
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- Discounted caravan and camping benefits
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- Great starting rate
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- Be part of a dynamic and growing team
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- Fun work culture aimed at seeing you succeed
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- Plus, many more staff benefits
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We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

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We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These include:

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- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
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- Allowing a short video submission describing their application for the job
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- Allowing a support person during an interview
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We’re happy to adjust our recruitment process to support accessibility needs - reach out to us

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We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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childsafe#statement

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Contact: Ashlea Grogan

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Email:

#J-18808-Ljbffr

📌 Contact Centre Consultant (Newcastle)
🏢 Belgravia Health & Leisure Group
📍 Newcastle