Job Description

An accommodation receptionist to carry out all departmental duties as specified by the Manager and Supervisorr overseeing the day to day operation ensuring the highest possible standards and to deputise for them in their absence.

Key responsibilities n

n
- Have complete operational knowledge of the accommodation department including geographical layout, services provided, linen systems, general controls and personnel structure
n
- Maintain highest level of communication with all guests and staff
n
- Ensure the highest standards of service and customer care are always offered
n
- Ensure the Booking Software, GuestPoint is accurate at all times and be familiar with all other booking agent tools
n
- Maintain accuracy with invoicing, applying payments and following up with debtors
n
- Perform daily reconciliation of cash on hand and assist with banking requirements
n
- Monitor and maintain cleanliness in rooms, storage areas, rest rooms and public areas
n
- Assist with lost property items queries, tend to any special requests or requirements by guests
n




- Maintain the laundry service and empty the cash from the machines in conjunction with Manager and Supervisor's guidance
n
- Assist with after hour service when on duty as required by Manager and Supervisor absence
n

About you nn
- Working experience within Motel Management and small team environments
n
- Advanced level of computer skills in GuestPoint, particularly Word, Outlook, Excel, as well as document management and rostering systems
n
- Self-directed, motivated, and adaptable
n
- Attention to detail and accuracy
n
- Ability to work coherently as part of a team, sharing tasks and working cooperatively
n
- Ability to relate to a broad cross section of people and build and actively maintain working relationships
n
- Ability to define tasks, set priorities and coordinate activities to meet competing deadlines
n
- Excellent written and verbal communication skills including maturity, patience, tact, information dissemination, presentation, and reporting
n
- Willingness to travel and be flexible with hours when required
n

#J-18808-Ljbffr

📌 Motel Receptionist (Townsville)
🏢 QCWA Kissing Point Units
📍 Townsville