- 1. Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.
- 2. Customer Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.
- 3. Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.
- 4. Opportunity Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote current business implementation, and drive revenue growth.
- 5.



Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Requirements:

- 1. 3 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry.
- 2. Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.
- 3. Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.
- 4. Ability to communicate professionally in Chinese and English

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📌 Account Manager (Sydney)
🏢 JD.COM
📍 Sydney