Job Description

Waverley BMW (part of the award-winning, family-owned Jowett Motor Group) is looking for an experienced Service Advisor who thrives in a premium dealership environment and knows how to deliver a standout customer experience from booking to handover.

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If you're confident managing a busy service desk, communicating clearly with customers and technicians, and keeping paperwork accurate in a fast-paced environment, we'd love to hear from you.

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Why Jowett Motor Group

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We back our people properly. Here's what that looks like:

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- BMW Company Car or Car Allowance.
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- Paid Parental Leave - 12 weeks primary carer, 2 weeks secondary.
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- Ongoing training and development (online and face-to-face) with real internal career pathways
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- Recognition and team events (BBQs, birthdays, group Christmas party)
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- Retailer discounts across major brands.
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- Employee Assistance Program (EAP)
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- A genuine commitment to supporting women in automotive through our Women in Automotive partnership.
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- Leaders who set clear expectations, back you, and want you to succeed.
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The role

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As a Service Advisor, you'll own the end-to-end service journey and be the key point of contact for customers.

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Key responsibilities

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- Welcome customers and guide them through the service process from arrival to collection.
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- Explain recommended work, costs, and timelines clearly and professionally.
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- Liaise with technicians and coordinate repairs to ensure work is completed accurately and on time.
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- Order parts and provide proactive customer updates throughout the day.
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- Prepare repair orders, job cards, and invoices with strong attention to detail.
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- Help uphold BMW standards and deliver a premium after-sales experience.
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About you

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To be successful, you'll have:

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- Proven Service Advisor experience in a premium or high-volume dealership (essential)
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- Strong communication skills and a genuine customer-first mindset.
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- Excellent organisation and time management in a fast-moving workplace.
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- Confidence using dealership management systems and digital tools.
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- A calm, professional approach and the ability to work as part of a high-performing team.
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About Jowett Motor Group

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Since 2001, Jowett Motor Group has grown into a leading automotive group across BMW, MINI, Honda, Audi, Geely and Chery. We're proud of our strong culture built on family values, teamwork, and continuous improvement - delivering exceptional experiences for customers and our people.

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Apply now

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Ready to accelerate your career with Waverley BMW? Apply today.

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Learn more about careers at Jowett Motor Group:

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Diversity & inclusion

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We welcome applications from people of all backgrounds, ages, genders and cultures.

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Pre-employment check

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All employees must successfully complete a National Police Check prior to commencement.

📌 Service Advisor - Luxury BMW & MINI Dealership (Full-Time) (Glen Waverley)
🏢 Jowett Motor Group
📍 Glen Waverley