About Aimotion

AIMOTION is an AI-powered marketing technology company focused on transforming the automotive industry through innovation and intelligent solutions.

We help automotive brands and dealerships enhance customer engagement, optimise digital marketing performance and generate qualified leads through AI-driven technology and data-driven strategies.

With a growing presence in Australia and a collaborative international team, we are committed to delivering innovative solutions that drive business growth and shape the future of automotive marketing.

About the Role

We are looking for an experienced, hands-on Account Manager to join our growing Australian team and manage our expanding network of automotive dealer partners.

In this role, you will take ownership of dealer relationships, onboarding, account performance and ongoing service delivery. You will also lead and support the Account Team, ensuring our dealer partners receive consistent service and achieve meaningful business outcomes.

This role is ideal for someone who enjoys building strong client relationships, solving problems and working independently in a fast-paced, growing business.

Key Responsibilities

Team Building & Account Management Framework

- Build and lead the Account Management Team from the ground up, including team structure, role responsibilities, resource planning and performance expectations.
- Establish and implement end-to-end dealer onboarding and account management pipelines, workflows, SOPs and service standards.
- Develop structured processes for dealer communication, lead follow-up, issue escalation, account performance reviews and contract renewals.

Dealer Relationship & Account Management

- Build and maintain strong relationships with dealer principals, sales managers and key stakeholders.
- Oversee dealer onboarding, day-to-day account management and overall service delivery to ensure a positive dealer experience.
- Manage qualified lead (QL) disputes, customer concerns and complex account-related issues, ensuring timely resolution.




- Monitor dealers lead follow-up activities and guide the Account Team to improve dealer engagement and conversion outcomes.
- Oversee billing coordination, monthly performance reviews, contract renewals and account retention activities.

Team Leadership & Cross-functional Collaboration

- Lead, coach and support the Account Team to maintain consistent service standards and achieve account performance objectives.
- Gather dealer feedback and collaborate with Operations and Product Teams to improve lead quality, platform performance and customer experience.
- Work closely with the Country Manager and senior management to align account management strategies with business objectives and identify growth opportunities.

Performance Monitoring & Continuous Improvement

- Establish account performance tracking and reporting processes to monitor dealer engagement, service quality, retention and account health.
- Continuously improve account management workflows, team efficiency and service delivery processes to support business growth and scalability.

About You

- Minimum 5 years of experience in B2B account management, client relationship management or a related field.
- Proven experience building or scaling account management teams, including establishing workflows, SOPs and service standards.
- Experience in the automotive, digital marketing, technology or related industries would be highly regarded.
- Strong relationship-building, communication and negotiation skills, with the confidence to engage with senior stakeholders.
- Experience managing multiple client accounts and handling escalations independently.
- Ability to analyse performance reports, identify opportunities for improvement and translate insights into actionable plans.
- Robust leadership, organisational and problem-solving skills, with the ability to manage competing priorities.
- A hands-on approach to team management, client engagement and continuous process improvement.
- Willingness to travel locally and interstate for dealer meetings when required.
- Mandarin Chinese language skills would be an advantage.
- Applicants must have full working rights in Australia.

📌 Account Manager (Sydney)
🏢 Aimotion Australia
📍 Sydney