About Protecht

At Protecht, we are redefining how the world thinks about risk. We believe risk is not something to fear—it’s a driver of opportunity and growth when managed intelligently. With over 20 years of experience at the forefront of risk and compliance solutions, Protecht is recognised globally for innovation, integrity, and leadership in enterprise risk management (ERM).

Our flagship product, Protecht ERM, is a dynamic, cloud-based SaaS platform that empowers over 350 enterprise customers across APAC, the USA, and Europe. Through advanced software, advisory services, and training, we support organisations to transform risk into strategic advantage.

About the Role

As an Account Manager, you will play a vital role in nurturing long-term relationships with our valued customers. You’ll manage a portfolio of enterprise customers across Australia and New Zealand, ensuring they derive maximum value from their investment in the Protecht ERM platform.

This is a consultative role focused on relationship-building, retention, and growth. You'll act as a trusted advisor, helping customers mature their risk frameworks while identifying opportunities to expand Protecht’s footprint within each account.

Key Responsibilities

- Own and manage a portfolio of enterprise customers, acting as their key point of contact.
- Drive growth by understanding business needs, conducting regular health checks, and delivering quarterly business reviews.
- Identify and convert opportunities for cross-sell and upsell across your portfolio.
- Present, demonstrate, and recommend solutions to key stakeholders, including Risk and Compliance teams.
- Collaborate cross-functionally with Advisory, Product, Support, DevOps, Marketing,



and Sales to resolve issues and enhance customer outcomes.
- Lead renewal discussions and contract negotiations.
- Respond to RFPs, create statements of work, and develop customer proposals.
- Proactively manage and resolve customer escalations with professionalism and urgency.
- Maintain accurate account records and pipeline opportunities in Salesforce CRM.

What We’re Looking For

- 2–5 years of experience in Account Management, or a similar role in a B2B SaaS or professional services environment.
- A Bachelor or Master’s degree in Business, Risk, IT, or a related field.
- Exceptional relationship management skills and an ability to build rapport with diverse stakeholders.
- High attention to detail and a passion for continuous improvement.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office Suite, Microsoft Teams, Salesforce CRM, and project tools like Trello.
- Experience with Protecht ERM or another GRC system is a solid advantage.

Why Join Us?

At Protecht, we are a purpose-driven company with people at our core. We offer a supportive, flexible, and values-based work culture where growth is celebrated, and contribution is recognised.

What you’ll love:

- Competitive salary with an excellent commission structure.
- Flexible work options – hybrid/remote arrangements available.
- Explicit pathways for career development and progression.
- Annual recognition awards
- Extra time off: birthday leave, bonus days, paid parental leave, and long service leave
- A genuinely positive, inclusive, and empowering culture.

Ready to Help Redefine Risk?

If you're an energetic, proactive Account Manager ready to make a real impact, we’d love to hear from you.

📌 Account Manager (Sydney)
🏢 Protecht
📍 Sydney