Role overview The Community Experience Manager makes ADHD Assist a safe, welcoming and useful place for members of the ADHD Australia community. The role combines moderation, member experience and community engagement, and acts as the bridge between members and the organisation.

The aim is that members:

- Feel understood, respected and not judged
- Can quickly find trusted, evidence-informed resources
- Experience small, regular wins and stay engaged over time
- Move from overwhelm to clarity and practical action

Key responsibilities

- Safety and moderation

Members often share personal and sensitive experiences, so a safe space comes first.
- Review posts and comments regularly and act on breaches of the member conduct standards
- Address misinformation and unsafe content
- Escalate safeguarding concerns and moderation queries to the Executive team
- Model calm, respectful and inclusive communication
- Onboarding new members A member's first week shapes whether they stay.
- Send welcome messages and help members complete their profile interests
- Use usage reports to spot members stuck in onboarding and follow up by email
- Maintain and promote the "Start Here" pathway, including introductory playlists, resource collections and relevant groups
- Encourage, and where possible track, early participation
- Engagement and conversation
- Publish regular discussion prompts and encourage peer-to-peer learning and story sharing
- Facilitate themed conversations and expert Q&A; sessions with Providers, Partners and ADHD Australia Board members
- Coordinate online events and workshops, support speakers, and share recordings and follow-up resources
- Support targeted groups such as parents and young adults
- Content and platform
- Use member signals to identify in-demand themes and brief the Editor in Chief and Editorial team




- Coordinate uploads of new materials and keep collections well organised and tagged
- Post regular @everyone resource spotlights, including seasonal or timely content
- Approve and manage groups, archive outdated content, and keep featured content and announcements current
- Insights and stakeholder liaison
- Track active users, playlist completion, resource usage and group participation
- Run regular member surveys and spot patterns of disengagement
- Respond to member enquiries in ADHD Assist and the ADHD-assist@ shared inbox
- Prepare periodic insight reports for ADHD Australia Board papers, with recommendations
- Keep the Executive team informed and support campaigns and sponsor or partner activities

Priorities

Within the hours available, the role is prioritised in this order:
- Every week: moderation and safeguarding, welcoming new members, and at least one discussion prompt or resource spotlight
- Every month: onboarding follow-ups, content and platform tidy-up, and a short engagement snapshot
- Quarterly or as agreed: events, member surveys, Board insight reports and partner activities

When time is tight, safety and moderation always come first. Lower-priority tasks are agreed with the Executive team.

Skills and experience

Essential

- Understanding of ADHD, through lived or professional experience
- High levels of empathy and emotional intelligence
- Strong, calm and clear written communication
- Positive organisational skills and the ability to manage boundaries and workload
- Basic data literacy

Desirable

- Experience in community, education or support roles
- Experience with digital products, online communities or marketing

Time commitment and reporting

- Hours: approximately 3–5 hours per week, flexible
- Reports to: ADHD Australia Executive team
- Works with: Editor in Chief and Editorial team, Providers, Partners and Board members

Hours will be reviewed after three months against community size and activity.

📌 ADHD Assist Community Manager J (Australia)
🏢 ADHD Australia
📍 Australia